I'm a consumer doing business with a company that can't seem to make up its mind what the right approach is to handling disputes with its customers. ...
The publication by the New York Times of a series of highly-critical front-page articles on arbitration of consumer and employment disputes has stirred the pot among practitioners, academics, and others with a stake in Alternative Dispute Resolution. The reportage was flawed, as some in our community were quick to point...
The American Arbitration Association has announced the establishment of the AAA-ICDR Foundation. This development is a welcome enlargement of the already pervasive and salutary role and influence of this esteemed institution and its international affiliate, the ICDR. In a recent press release, the AAA explains that the Foundation is a 501(c)(3) not-for-profit...