The second film on the use of facilitated dialogue to ease corporate/community tensions has been posted online. It may be viewed by clicking here....
Tag Archives: conflict management
Attention must be paid to an important new publication from the Insurance Institute of London, Alternative Dispute Resolution in Practice. Written by a team of contributors (of which I am one) under the Chairmanship of Paul Moss of Montpelier Re, and assembled through the tireless efforts of General Editor Alex...
This post comes from the island of Luzon, in the Philippines, where a team from the Corporate Social Responsibility Project of Harvard's Kennedy School of Government has worked on a film documenting the tensions between operators of two hydroelectric dams and the communities that were inundated, destroyed and displaced during the...
Collaboration -- a practice so often touted by the world's leading ADR organizations -- is too seldom practiced by those organizations themselves. Therefore it is with great pleasure that I note a conference in February being jointly conducted by the ICC and the CPR Institute....
Hans Peter Frick, General Counsel of Nestlé, once offered this guidance for business mediators: You can either make what you think is a good candy bar and convince people that they "ought to" buy it, or you could go out and ask people what kind of candy bar they want, and...
In preparation for next week's Annual Meeting of the American Bar Association, I have been delighted to get to know a group of judges who will be offering a program on Saturday afternoon, August 7, on the use of ADR in Business Courts. One of them, Judge Steven I Platt...
Arbitrators, mediators, lawyers, ADR trainers and professors have many excellent guides to assist them in doing their job. But what about the guy inside the company who has a cross-border dispute on his hands and needs to deal with it with intelligence, elegance and efficiency? Or at least not flub...