Conflict Resolution|International|Negotiation

Corporate Investment in a Community: CSR That Works

Conflict Resolution|International|Negotiation

Corporate Investment in a Community: CSR That Works

This post comes from the island of Luzon, in the Philippines, where a team from the Corporate Social Responsibility Project of Harvard's Kennedy School of Government has worked on a film documenting the tensions between operators of two hydroelectric dams and the communities that were inundated, destroyed and displaced during the...

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Negotiation

Pushing the Boundaries: Negotiating with Kidnappers and Pirates

Negotiation

Pushing the Boundaries: Negotiating with Kidnappers and Pirates

A sobering -- even frightening -- panel at the IBA's Vancouver conference addressed negotiation in volatile, politically charged and dangerous circumstances -- pushing the boundaries of mediation past the purely commercial, into a world where lives may depend on the skill and success of the negotiator or mediator. Maritime pirates off...

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Conflict Resolution|Employment|Mediation|Negotiation|systems design

ADR: The Customer's Perspective

Conflict Resolution|Employment|Mediation|Negotiation|systems design

ADR: The Customer's Perspective

Hans Peter Frick, General Counsel of Nestlé, once offered this guidance for business mediators:  You can either make what you think is a good candy bar and convince people that they "ought to" buy it, or you could go out and ask people what kind of candy bar they want, and...

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Conflict Resolution|Negotiation

The Art and Science of Persuasion

Conflict Resolution|Negotiation

The Art and Science of Persuasion

The annual Conference of the International Bar Association in Vancouver presented several panels of unusual distinction and interest.  This first report covers a group of speakers posing the questions: "What does it take to persuade?  How does a lawyer cause an arbitrator, judge, businessperson or other lawyer, to willingly reach the...

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Negotiation

"Negotiating With the King"

Negotiation

"Negotiating With the King"

"You'd better be careful -- you're about to negotiate with the King!" We've all heard this at some point in our careers.  Our counterparty is well-connected with the judge.  He's an influential member of the local bar.  He has fifty years' worth of hard-earned reputation as the lion of the district. ...

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Conflict Resolution|Negotiation

Simple Methods to Determine the Value of Claims

Conflict Resolution|Negotiation

Simple Methods to Determine the Value of Claims

Many parties in mediation -- and many of their counsel -- consider that a "win" is a deal that gets them the number they asked for, or close to it.  In fact that's not so, and a mediator provides important value to disputants by assisting them to determine, in a...

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