Conflict Resolution|Teaching

Birth of a Dispute: "Name, Blame and Claim"

Conflict Resolution|Teaching

Birth of a Dispute: "Name, Blame and Claim"

Fellow blogger Victoria Pynchon has been kind enough to send me a copy of her new book -- made extra-collectible by her handwritten inscription inside!  She has unfortunately used a vulgarity in naming the volume, but the subtitle, The Grownups' ABCs of Conflict Resolution, gives a good sense of its...

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Conflict Resolution|International|systems design

ADR As Management Tool: Elite Organizations Hold Joint Conference

Conflict Resolution|International|systems design

ADR As Management Tool: Elite Organizations Hold Joint Conference

Collaboration -- a practice so often touted by the world's leading ADR organizations -- is too seldom practiced by those organizations themselves.  Therefore it is with great pleasure that I note a conference in February being jointly conducted by the ICC and the CPR Institute....

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Conflict Resolution

A Judge Who Knows How To Do Business

Conflict Resolution

A Judge Who Knows How To Do Business

Ben Tennille is Chief Judge of the North Carolina Business Court, and spoke last week to the American College of Business Court Judges on how he runs Case Management Conferences in order to encourage clients to focus on settlement of cases at an early stage.  It was an instructive insight into...

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Conflict Resolution

Exception Found for Mediation Confidentiality

Conflict Resolution

Exception Found for Mediation Confidentiality

It is hard (we hope) to find exceptions to the general rule that statements made in mediation are inadmissible.  However, Judge J. William Ditter of the U.S. District Court for the Eastern District of Pennsylvania has held that some party statements can be admissible -- such as statements to the effect...

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Conflict Resolution|Employment|Mediation|Negotiation|systems design

ADR: The Customer's Perspective

Conflict Resolution|Employment|Mediation|Negotiation|systems design

ADR: The Customer's Perspective

Hans Peter Frick, General Counsel of Nestlé, once offered this guidance for business mediators:  You can either make what you think is a good candy bar and convince people that they "ought to" buy it, or you could go out and ask people what kind of candy bar they want, and...

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Conflict Resolution|Negotiation

The Art and Science of Persuasion

Conflict Resolution|Negotiation

The Art and Science of Persuasion

The annual Conference of the International Bar Association in Vancouver presented several panels of unusual distinction and interest.  This first report covers a group of speakers posing the questions: "What does it take to persuade?  How does a lawyer cause an arbitrator, judge, businessperson or other lawyer, to willingly reach the...

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