Tag Archives: ODR

systems design

Consumer Redress and “The New Handshake”

systems design

Consumer Redress and “The New Handshake”

For many years, a tempest has surrounded public policy approaches to consumer protection, largely implicating three utterly inapt legal constructs:  FRCP 23, the Federal Arbitration Act, and traditional principles of contract formation.  Accustomed to managing customer complaints but unwilling to expose themselves to the coercion of class actions, companies have...

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Conflict Resolution|Europe|systems design

Two Passions at Once

Conflict Resolution|Europe|systems design

Two Passions at Once

Those who know me, know that I am an avid enthusiast of Richard Wagner's theatre works.  This year alone I have attended a Ring Cycle in Washington, a performance of Das Rheingold in Chicago, a new productions of Tristan und Isolde at the Metropolitan Opera, another Tristan at the English...

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Conflict Resolution|systems design

ODR Adds Arrows to the Quiver — ABA DR II

Conflict Resolution|systems design

ODR Adds Arrows to the Quiver — ABA DR II

Continuing the series of reports from the ABA Dispute Resolution Section, Colin Rule, Ethan Katsh, Jeff Aresty and Daniel Rainey offered a panel on “Building an Online Justice System: ODR and the Courts.”  Colin Rule said he was attracted not to the algorithmic powers of technology and the internet, but...

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